This Privacy Policy explains how Airwoods collects, uses, maintains, and discloses information collected from users (“you” or “users”) of the website www.airwoods-freezedryer.com (“this website”). This policy applies to all products and services offered by Airwoods through this website.

1. Information We Collect

Personal Identification Information

We may collect personal identification information in various ways, including but not limited to when you:

• Visit our website

• Register an account

• Place an order or submit an inquiry

• Fill out a form

• Subscribe to our newsletters

• Participate in promotions, surveys, or other activities on the website

The personal data we may collect includes your name, email address, mailing address, phone number, and payment details (if applicable). You may visit our site anonymously, but certain features or services may not be available if personal information is not provided.

Non-Personal Identification Information

We may collect non-personal identification information when you interact with our website. This may include browser type, device information, operating system, IP address, access times, and navigation paths.

Use of Cookies

We may use “cookies” to enhance your experience. Cookies are stored by your web browser on your hard drive for record-keeping and sometimes to track information. You can choose to set your browser to refuse cookies or alert you when cookies are being sent. Please note that some parts of the site may not function properly if you disable cookies.

2. How We Use Collected Information

Airwoods may use the information we collect from you for the following purposes:

• To improve customer service: Your information helps us respond to your support needs more efficiently.

• To personalize user experience: We may use aggregated data to understand how users as a group use the services and resources on our site.

• To improve our website: We continually strive to enhance our site offerings based on the information and feedback we receive.

• To process transactions: We use the personal information you provide to fulfill orders or requests. We do not share this information with external parties except as necessary to provide the service.

• To manage promotions, surveys, or other site features: We may send users information they agreed to receive about topics of interest.

• To send periodic emails: The email address you provide may be used to send order-related information, respond to inquiries, and, if you opt in, send newsletters or promotional materials. You can unsubscribe at any time using the link in our emails or by contacting us directly.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction details, and data stored on our site.

Sensitive and private data exchanged between the site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share general aggregated demographic information not linked to any personal identification information with our business partners, trusted affiliates, or advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the website or administer activities on our behalf (such as sending newsletters or surveys). We may share your information with these third parties only for those limited purposes and only with your permission.

5. Third-Party Websites

You may find content or links on our website that direct you to third-party websites or services. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site.

These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, are subject to that website’s own terms and policies.

6. Changes to This Privacy Policy

Airwoods reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are protecting the personal information we collect.

Last Updated: June 16, 2025

7. Your Acceptance of These Terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:

Airwoods Freeze Dryer Team
Website: www.airwoods-freezedryer.com
Email: info@airwoods-freezedryer.com