Return & Exchange Policy

We strive to ensure every customer is satisfied with their purchase. If you're not completely happy with your order, please review our return and exchange policy below.

Return Eligibility by Country

We currently accept returns from the following countries and regions:

Austria, Australia, Bangladesh, Belgium, Bulgaria, Bahrain, Brazil, Belarus, Canada, Switzerland, Côte d'Ivoire, Chile, Cameroon, China, Colombia, Costa Rica, Cyprus, Czech Republic, Germany, Denmark, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Spain, Ethiopia, Finland, France, United Kingdom, Georgia, Ghana, Greece, Guatemala, Hong Kong, Croatia, Hungary, Indonesia, Ireland, Israel, India, Italy, Jordan, Japan, Kenya, Cambodia, South Korea, Kuwait, Kazakhstan, Lebanon, Sri Lanka, Lithuania, Luxembourg, Latvia, Morocco, Madagascar, Myanmar, Malta, Mauritius, Mexico, Malaysia, Mozambique, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Romania, Serbia, Russia, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia, Senegal, El Salvador, Thailand, Tunisia, Turkey, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, South Africa, Zambia, Zimbabwe.

General Return Policy

Accepted product condition: Only new, unused products in their original packaging are eligible for return.
Return window: Products must be returned within 30 calendar days from the date of receipt.
Return method: Returns must be shipped back to our designated return address.
Currency: All refunds will be processed in USD.
Restocking fee: No restocking fee applies.
Refund processing time: Refunds will be processed within 7 days after we receive and inspect the return.
Return label: The customer is responsible for the return label and shipping costs.

Refunds

You may return any item in its original condition and packaging within 30 days of receipt. Once we receive and inspect the item, we will issue a refund, exchange, or replacement according to your request.

If a customer cancels an order before shipment, a 3% fee will be deducted to cover the credit card processing charges incurred by Airwoods.

Exchanges

We accept exchanges only for defective or damaged items.

To request an exchange, please:

1. Email us at info@airwoods-freezedryer.com to receive confirmation and instructions.

2. Once approved, send the item to the following address:
   Room 101, Building 2, Qiaotai Industrial Park, No. 34 Liyu Street, Nansha District, Guangzhou, China, Zip Code: 511475

Return Shipping Address

To return your product, please send it to:
Room 101, Building 2, Qiaotai Industrial Park
No. 34 Liyu Street, Nansha District
Guangzhou, China
Zip Code: 511475

Customers are responsible for the return shipping costs. Shipping fees are non-refundable.

Money-Back Guarantee

We offer a 30-day money-back guarantee for all qualifying returns. If you are not satisfied with your purchase, you may return it for a refund, replacement, or exchange as long as the product is unused and in original packaging.